Terms Of Use

Last updated: December 2025

Introduction

These Terms of Use (“Terms”) govern your access to and use of Param Sara’s website, content, products, and services. By visiting, browsing, or purchasing from paramsara.com, you agree to be legally bound by these Terms, as well as any additional policies referenced herein (including our Privacy Policy, Cookie Policy, and Shipping & Returns). If you do not agree, please discontinue use of the site. These Terms apply globally to all users, regardless of location, and are intended to ensure clarity, fairness, and a respectful experience for our community.

Company information

Param Sara is s a fragrance brand owned and operated by Nat Lifestyle Ltd, a company registered in Hong Kong. All products, intellectual property, and proceeds from online sales belong to Nat Lifestyle Ltd. We sell directly via paramsara.com and through select authorized partners. Any product listings, descriptions, visual assets, and branding elements on our site are proprietary. If you have questions about authenticity, distribution, or partnership inquiries, contact our team at info@paramsara.com. For customer care matters, please reach us at customercare@paramsara.com.

Eligibility

To place orders on our website, you must be at least 18 years old or the age of majority in your jurisdiction and legally capable of entering into binding contracts. By using the site, you represent and warrant that you meet these criteria. If you are using the site on behalf of a business, you confirm that you have authority to bind that business to these Terms. We reserve the right to suspend or terminate access if we reasonably suspect misuse, fraud, or non-compliance.

Orders and contracts

  • Order review and acceptance: All orders are subject to review, acceptance, and availability. An order confirmation acknowledges receipt; acceptance occurs when we dispatch the goods and provide tracking.
  • Right to refuse: We may cancel or refuse an order at our discretion (e.g., suspected fraud, inventory errors, policy violations). If payment was taken, we will issue a refund to the original method.
  • Accuracy of information: Please ensure your shipping and contact details are complete and accurate. Errors may delay processing and delivery.
  • Pre-orders and limited releases: Timelines for pre-orders or limited editions are estimates. We will communicate any material changes promptly.

Pricing and payment

  • Displayed prices: Prices are shown in the currency presented at checkout and may change without notice. Promotions may be time-limited and subject to eligibility.
  • Accepted methods: We accept major credit and debit cards, and other secure payment options displayed at checkout.
  • Authorization and security: By submitting payment, you authorize us (and payment processors) to charge your selected method for the full amount, including shipping, taxes, and duties where applicable.
  • Errors and corrections: If a pricing or description error is discovered, we may cancel the order and issue a full refund or offer alternatives. We will notify you promptly.

Shipping and delivery

  • Origin and timelines: Orders ship from France. Processing typically takes 2–3 business days; delivery estimates vary by destination and carrier. Tracking details are shared upon dispatch.
  • Customs and duties: International orders may incur customs duties, taxes, or fees, payable by the recipient. These are determined by local authorities and outside our control.
  • Risk of loss: Title and risk pass to you upon delivery to the carrier. Please use the tracking information provided to monitor progress.
  • Address changes: Address changes are not guaranteed once processing begins. Contact customercare@paramsara.com immediately; we will assist where possible.

Returns and refunds

  • Eligibility: We accept returns for unopened and unused products purchased directly from paramsara.com within 7 days of delivery.
  • How to initiate: Contact customercare@paramsara.com to receive return instructions, including the return address and required documentation.
  • Condition of items: Products must be returned in original, sealed, resellable Param Sara packaging. Opened or used items cannot be accepted.
  • Costs and timelines: Return shipping costs are the customer’s responsibility. Refunds are issued to the original payment method within 14 days of receipt and inspection at our warehouse.

Damaged or faulty products

  • Reporting window: If your order arrives damaged or faulty, contact customercare@paramsara.com within 7 days of delivery.
  • Documentation: Include clear photos or videos that show the issue and the packaging. This helps us verify and resolve quickly.
  • Resolution: Our team will review and respond within 48 hours with next steps. Please await instructions before returning, to avoid delays in resolution.

Intellectual property

All content on paramsara.com—including text, product names, formulas descriptions, images, graphics, audio, video, logos, packaging designs, and overall look-and-feel—is owned or licensed by Nat Lifestyle Ltd and protected by intellectual property laws. You may not copy, reproduce, distribute, create derivative works, publicly display, or otherwise exploit our content without prior written consent. Limited personal, non-commercial use (e.g., browsing or printing product details for personal reference) is permitted, provided you do not modify or remove proprietary notices.

Use of website

  • Permitted use: You may access the site for lawful, personal, non-commercial purposes and to purchase our products or engage with our content.
  • Prohibited conduct: You agree not to:
    • Misuse: Engage in hacking, scraping, spamming, or attempts to disrupt site functionality.
    • Misuse: Engage in hacking, scraping, spamming, or attempts to disrupt site functionality.
    • Deceive: Impersonate others or misrepresent affiliation.
    • Exploit: Circumvent security or payment processes.
    • Availability: We may update, suspend, or discontinue site features without notice for maintenance, security, or business reasons.

Privacy and data protection

We respect your privacy. Our collection and use of personal data are described in our Privacy Policy and Cookie Policy. In brief, we collect information you provide (e.g., contact details, shipping information) and technical data (e.g., device, usage analytics) to process orders, improve services, and ensure security. We use reputable third-party providers (e.g., payment processors, logistics partners) under appropriate safeguards. You can manage cookie preferences and request access, correction, or deletion of your data as permitted by law. For privacy inquiries, contact customercare@paramsara.com

Warranty disclaimers

Except where required by applicable law, our products and services are provided “as is” and “as available.” We disclaim all warranties—express or implied—including merchantability, fitness for a particular purpose, and non-infringement. While we strive for accuracy, we do not guarantee uninterrupted access, error-free content, or compatibility with your devices. Where legal consumer guarantees apply, nothing in these Terms limits your statutory rights.

Limitation of liability

To the fullest extent permitted by law, Nat Lifestyle Ltd shall not be liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits, lost data, or business interruption arising from your use of the site or products. Our total liability for any claim related to purchase or use of our products is limited to the amount you paid for the specific product at issue. Some jurisdictions do not allow certain limitations; in such cases, our liability will be limited to the minimum extent permitted by law.

Governing law and jurisdiction

These Terms are governed by the laws of Hong Kong, where Nat Lifestyle Ltd is registered. However, mandatory consumer protection laws in the EU and UK remain applicable to customers in those jurisdictions. If you are a consumer residing in the EU/UK, you may have rights to bring claims in your country of residence under local consumer laws; nothing herein limits those rights.

Changes to terms

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on paramsara.com, with the “Last updated” date indicated at the top. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms. If material changes affect your rights, we will provide reasonable notice.

Contact us

For questions about these Terms or any policy, please contact:

Supplementary Provisions

User accounts and security

  • Account creation: You may choose to create an account to streamline checkout and order tracking. Keep your credentials confidential and secure.
  • Responsibility: You are responsible for all activities conducted under your account. Notify us promptly if you suspect unauthorized access.

Product information and availability

  • Accuracy: We strive to present accurate descriptions, photography, and ingredient disclosures. Minor variations (e.g., batch nuances, color differences on screens) may occur.
  • Availability: Limited releases or seasonal items may sell out quickly. Adding an item to your cart does not guarantee availability until checkout is complete.

Promotions, codes, and gift cards

  • Eligibility: Promotional codes are subject to terms such as expiration dates, exclusions, and single-use limitations.
  • Stacking: Codes may not be combined unless expressly permitted.
  • Gift cards: Digital gift cards are non-refundable (unless required by law) and must be redeemed via paramsara.com. . Lost or stolen cards cannot be replaced without proof of purchase.

Third-party links and services

Our site may contain links to third-party websites or services. We do not control and are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk; please review their terms and privacy policies.

User content: reviews and feedback

By submitting reviews, testimonials, images, or feedback, you grant Nat Lifetsyle Ltd a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in any media, for marketing or customer experience purposes. We may moderate or remove content that is offensive, misleading, or violates rights.

Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, strikes, pandemics, supply-chain disruptions, or carrier interruptions. We will take reasonable steps to mitigate impact and communicate updates.

Indemnification

You agree to indemnify, defend, and hold harmless Nat Lifestyle Ltd, its affiliates, officers, and employees from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the site, or violation of any law or third-party right.

Severability, waiver, and entire agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver. These Terms, together with referenced policies, constitute the entire agreement between you and Param Sara regarding site use and purchases.